About Us

Here’s WHY we do what we do!

Our Mission

Our mission is to provide comfort, confidence and joy to pets and their parents, through quality grooming, compassionate service and pet care expertise. We help pets achieve the healthy skin and coat they need to look and feel their best.

The Three Commitments That Support Our Mission

Our Commitment to Safety

Our Commitment to Quality

Our Commitment to Service

Our Commitment to Safety

The safety of your beloved pup is our top priority. We promise to provide them a safe and enjoyable grooming experience. Here are some of the many ways we ensure your pup is safe and sound:

The PupLuxe Grooming Van.
Our van is top-notch. ALL of our hardware, electronics, appliances, dryers, generators and systems that are built into the van are commercial-grade, professionally installed and inspected. Our van also comes equipped with a marine-grade carbon monoxide detector designed to function in a high-moisture environment. There is nothing “DIY” about our salon on wheels and we take a lot of pride in the space your pup will be catered to.
Pre-Existing Health Conditions.
All new clients are required to submit their pup’s health records and related paperwork upon requesting their first appointment. It is important to keep us aware of any pre-existing conditions that may affect our ability to provide your pup any of our services, including heart murmurs, seizures, hot spots, skin diseases, etc.

If at any point your pup experiences unsafe levels of distress, we may choose to stop the service for the safety of the pup and the groomer. If your pup’s health condition could prove to be a high risk for the level of service requested, we may choose to refuse to provide the service at no penalty to the pet parent.
Pet Grooming Expertise.
We will NEVER recommend a groom or cut that would cause pain or discomfort to your pup. We are confident and comfortable with guiding pet parents in choosing the right pattern and length for their pup’s coat, based on the current condition of the coat.

Our tools are high-quality, well-maintained and regularly sharpened. We will NEVER use dull clippers, dull shears or any unsafe tools on your pup to get the service done. We will NEVER pull, tug or stretch your pup in a way that could cause injury or accidental cuts and burns. We will NEVER take our eyes off of your pup, especially while on the table or in the tub. Your pup is in good hands!

Our Commitment to Quality

Pet grooming is what we do best and we take pride in achieving EXCELLENCE. We want your pup to look, smell and feel so good that both you and your fur baby get excited for us to come visit again. Our goal is to deliver a 5-star service each and every time, and we hope that you will rave about us to family and friends so we can make more pups look and feel their best! Here are some of the ways we ensure our service is second to none:

Our Products.
We don't bathe our own pups in cheap products, and we wouldn’t use cheap products on your pups either. It’s not enough to get a shampoo or conditioner that gets the job done. We want you to see, smell and feel REAL results.
Our Standards.
Our groomers are second-to-none! We hire some of the most passionate, consummate professionals in our community. We expect our groomers to continuously improve their craftsmanship and be active participants in the pet grooming community. We coach them on areas of improvement and we ensure they are equipped with the right tools, equipment and products to deliver the best possible rsults.
Our Tools & Methods.
We LOVE high-quality tools and proudly invest in having top-of-the-line products. We are meticulous in how we decide which shears and/or clippers to use to achieve the results we want for your pup. We do not cut corners or rush any aspect of the bathing and grooming process because we believe that every step is critical to giving your pup the coat they deserve.

Our Commitment to Service

The PupLuxe Grooming experience is enjoyable and convenient. We are passionate about the community we serve and channel that passion by bringing joy to pups and their parents. We know you have many options for pet grooming services, and we want to be your #1 choice without question. Here are some of the ways we raise the bar with our service:

We are punctual.
If we confirm an appointment time range with you, we intend to show up in that timeframe. If we need to change that time, we will make sure to let you know as soon as we know. We won’t show up earlier without first contacting you to make sure you’re available. If it looks like we are running behind schedule, we will let you know with as much time in advance as possible so you are aware. Your time is valuable to us and we want to ensure we treat it with respect and consideration.
We are compassionate.
When your pup is in the van, they will be treated with the utmost care and respect. We understand that some pups feel anxious, nervous and/or uncomfortable with bathing and grooming. We promise that we will walk them through every step of the way, to the best of our ability, and deliver the best results we can achieve. We will never yell, scream, insult or berate your pup to force cooperation. We will work with them, not against them. We will also not trim, comb, shave or handle a pup in a way that would cause pain and discomfort. If your pup’s coat is tangled/matted and needs to be cut short rather than being brushed out, or if your pup is feeling too distressed, we will communicate with you and let you decide how and if you’d like to proceed with the service, so that everyone can feel at ease.
We care about our reputation.
We want to receive 5-stars across the board from everyone, every time. If at the end of the service you’re not satisfied with your pup’s coat, whether it’s the scent, trim, or even the color of the accessory we gave them, let us know! We will make it right for you. We treat our loyal customers like royalty and offer discounts to those who refer us to others, or review us on Google and Facebook.